These terms of sale define the process of ordering, paying, delivering and returning or reclaiming the goods offered on our site. The Supplier (Seller) is DEEPFITNESS d.o.o. The buyer of the goods is a visitor to the web shop who selects at least one product, inserts it into the cart, pays by bank transfer, credit card or Paypal and sends the order to the Seller.


Through the web shop, the buyer is enabled to buy all the products found on the Seller's site.

DEEPFITNESS d.o.o. is not in the VAT system

The currency is Euro (EUR).

DEEPFITNESS d.o.o. Antuna Branka Simica 18/1, 51000 Rijeka, Croatia, OIB: 26110709743,

IBAN HR7523400091111068016, owns the website



It is possible to order goods 24 hours a day, 7 days a week. The goods are ordered by electronic form. If the Seller is not able to deliver all the ordered items, he will deliver the items he can, and will inform the Buyer in writing of the rest of the delivery.

The buyer may accept or cancel the delivery of the remaining items.


Returns and Complaints

These Terms, as well as the specific terms of sale indicated with information about specific products, represent the offer of DEEPFITNESS d.o.o. for the conclusion of the Agreement, the Customer accepts as a buyer his registration, conclusion of the order or otherwise specified in these Terms and Conditions, which is considered to be the concluded Agreement between the User and DEEPFITNESS Ltd., subject to the conditions of sale specified in these Terms.

The object and commercial purpose of the Agreement is to purchase the selected product or service through DEEPFITNESS d.o.o. web shop with the right fee - the price of that product or service. The contract is concluded by means of remote communication (Contract concluded at a distance) through: printed promotional messages with the purchase order, telephones with and without human mediation and the Internet.

The Agreement enters into force and is binding from the moment the User accepts the offer DEEPFITNESS d.o.o. in one of the following ways:

  • selecting a payment and completing an order as a registered user of,
  • selecting a payment and completing the order as a guest user of,

a) In the process of registering or creating an account, the user is obliged to choose the name or name under which they will perform the services and choose a security password and provide a valid e-mail address. All information required to register or create an account must be truthful and expressly prohibited from using or using someone else's information.

b) Registration or account is created for one person only and it is not allowed to disclose registration or account information to third parties. The user is obliged to keep information about his security password and account. The use of someone else's registration or user account is not permitted.


c) For violation of the provisions of the Terms in this Chapter, DEEPFITNESS d.o.o. reserves the right, at its sole discretion, to shut down the user's registration or user account, without obligation to compensate the user for any cost or damage.

d) Registration (which includes payment for the service) is deemed to have concluded the Agreement between DEEPFITNESS d.o.o. and the customer as the customer.

e) The Agreement enters into force upon registration of the beneficiary, that is, from the day the beneficiary accepts the offer for the conclusion of such Agreement.

f) Concerning the conclusion of the Agreement, the following shall be submitted to the beneficiary: a certificate of the concluded Contract, or a pre-contractual notification referred to in Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014), these Terms and a notice on the beneficiary's right to unilateral termination of the Agreement with the Form for unilateral termination of the Agreement referred to in Article 61, Paragraphs 1 and 2 of the Consumer Protection Act.

g) The User may unilaterally terminate the Agreement within 14 (fourteen) days without giving reasons. The User is not entitled to unilateral termination of the Agreement:

if his service has been fully fulfilled and the fulfillment has begun with his express prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if his service is fully fulfilled,

if the object of the Contract is sealed goods which, for health or hygiene reasons, are unfit for return, if they were sealed after delivery,

if the object of the Contract is a commodity which by its very nature is, after delivery, inseparably mixed with other things,

if the subject of the Agreement is the delivery of sealed audio or video recordings, ie computer programs, which have been printed after delivery, and

if the subject of the Contract is the delivery of a book, newspaper, periodical or magazine

In order for the user to exercise the right to unilaterally terminate the Agreement, he must notify DEEPFITNESS d.o.o. your decision to unilaterally terminate the Agreement before the deadline, by unambiguous statement sent by mail (to DEEPFITNESS doo, Antuna Branka Simica 18/1, 51000 Rijeka), or by email to, stating your name and surname , address, telephone, fax, or e-mail address, and may use the aforementioned written form to terminate the Agreement unilaterally.

The term for unilateral termination of the Contract is 14 (fourteen) days from the day when the goods or the service subject to the contract, or in the case of service, were delivered to the user or a third party designated by the user other than the carrier.

If the User unilaterally terminates the Agreement, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the day when DEEPFITNESS doo receives the user's decision to unilaterally terminate the Agreement. unless the customer has chosen another type of delivery that is not the cheapest standard delivery offered. The refund will be made in the same way that the customer made the payment. In the event that the user agrees otherwise to the refund, he / she does not bear any costs in relation to the refund. Refund DEEPFITNESS d.o.o. can only perform after the goods have been returned to him or after he has been provided with proof that the goods have been sent back.

The customer is obliged to hand over the goods or send them to DEEPFITNESS d.o.o. (, Antuna Branka Simica 18/1, 51000 Rijeka, without undue delay, and in any case not later than 14 (fourteen) days after the date of DEEPFITNESS d.o.o. made its decision to unilaterally terminate the Treaty. The direct cost of returning the goods must be borne by the user himself. The user prays to contact before termination in order to be explained the procedure for returning the goods.

The customer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.

If, at the request of the user, the execution of the service commenced during the term of unilateral termination of the Agreement, the user is obliged to pay DEEPFITNESS d.o.o. and an amount commensurate with what was delivered by the time the customer was notified by DEEPFITNESS d.o.o. on the unilateral termination of the Treaty.

h) In case of material defects, the seller is responsible for material defects of the things that he sells on his site in accordance with the positive regulations, in particular the Law on Obligations of the Republic of Croatia.

In the event of a noticeable defect in the product when picking up the shipment (eg packaging damage), the buyer is not obliged to pick up the shipped product, may refuse receipt, and not bear the cost of shipping such product. Products that were duly received by the buyer were considered to have no discernible defect.

If the product has a hidden defect (eg product is broken, scratched product resulting from transportation or wrong storage), which the buyer determines after opening the product without using, assembling or putting the product into operation, as determined by the authorized service - the buyer has the right to unilaterally terminate the contract and refund, replace the product, eliminate the defect or reduce the price.

i) Products for which we give a warranty in accordance with the law and the warranty specified by the manufacturer have a warranty card. The right to use the guarantee shall be exercised upon presentation of the invoice and the guarantee certificate. The buyer is obliged to keep the warranty card and the invoice. The invoice date is the date that the guarantee is activated. The product description is accompanied by an indication of the period of warranty for the particular product.

In the case of a warranty card issued by the manufacturer to guarantee the correctness of the product within a specified time, the buyer may, if the product is defective, request that the product be repaired within a reasonable time, or submit another such correct product instead of repair. If, during the warranty period, a defective product occurs, it shall be delivered to an authorized service center specified in the warranty card.

The right to use the guarantee shall be exercised exclusively upon presentation of the invoice. The buyer is obliged to keep the warranty card and the invoice. Product malfunction resulting from improper use and / or failure to comply with the instructions is not covered by the warranty. The service and sale of spare parts for the purchased product is ensured through the authorized repairers listed in the warranty.


Confirmation of order

The buyer will receive the order confirmation notification by email after the purchase has been completed, which contains all the legal details.



Delivery Terms

Delivery of goods is made by express delivery within 5-10 business days (depending on the country). If products are available immediately, delivery will be made within 48 hours of receipt of the order. The customer will be informed about the delivery method at the time of ordering the goods electronically. If the goods are not available, the Seller will inform the buyer of the possible delivery time. The buyer can then accept the new delivery time or cancel the order. Should the Buyer decide to cancel the order, the Seller will return the money to him no later than 30 days after the delay, plus default interest. The buyer is obliged to check for any defects when picking up the goods and to immediately advertise them to the supplier who delivered the goods, or refuse to take over the consignment showing any external damage.


Other terms of delivery

The products will be packed in such a way that they cannot be damaged by normal manipulation in transport. The buyer is obliged to check any defects when picking up the product and immediately advertise them to the delivery worker who delivered the goods, or to refuse to take over the consignment showing any external damage. The goods are insured against loss in delivery.


Shipping cost

Calculated based on the sending country.


Privacy guarantee

We guarantee the security and confidentiality of all customer information. The information must be complete and authentic. We are committed to maintaining the privacy and confidentiality of the personal information of all our customers, in accordance with the Personal Data Protection Act, Official Gazette no. 103/2003 and 118/2006. We only collect essential, essential customer / customer information and inform customers about how to use them. We regularly give customers the choice of using their information, including the ability to decide whether or not their name should be removed from the lists used for marketing campaigns. DEEPFITNESS d.o.o. The web guarantees that the personal information of users of the Web Store will never be disclosed and used by a third party without the prior express consent of the user. Exempted from this is the inspection by the authorized services of the executive state authority of the Republic of Croatia for the purposes of investigative actions based on a valid court order.

Statement of Confidentiality

This privacy statement applies to the information contained on's web site and collected and stored by DEEPFITNESS d.o.o.


DEEPFITNESS d.o.o. as a provider of the web site complies with legal requirements to protect the privacy of users.


End users are advised to read all of the following on this page to help them understand what information DEEPFITNESS d.o.o. collects and how he uses them.


The end user who has any questions regarding the confidentiality of the information can send an e-mail to


End-users are urged to read this privacy statement carefully. By accessing or using our website, End User acknowledges that they have read, understood and agree to all the conditions of confidentiality of data and the ways of using website.


If the End User does not agree with this Privacy Statement, we instruct the End User to leave and not access and use the website.


This Privacy Statement DEEPFITNESS d.o.o. may change it at any time by posting the revised text of the Confidentiality Statement in the "Data Confidentiality" section of the Website. Changes to the Privacy Statement will take effect immediately after being published on the website.


It is the sole responsibility of each End User to review this site periodically and review any changes to the Privacy Policy. The continued use of this Website by the End User after such changes take effect, implies that the End User acknowledges and accepts all the terms of the amended Privacy Statement.

DEEPFITNESS d.o.o. collects information that identifies a specific End User. When the End User engages in certain activities on the Website, such as opening an account, ordering products or services, completing surveys, posting comments, sending feedback DEEPFITNESS d.o.o. may ask the End User to provide certain information about himself such as name, address (including zip code), e-mail address, telephone number and date of birth, credit card number information, validity date, authorization code, and more related information Engaging in Identification activities and providing personal information is the end user's decision. If the End User does not provide this mandatory information for a specific activity that requires it, he will not be allowed to engage in such activity.


DEEPFITNESS d.o.o. will not share Personal Data of the End User with other parties except in the cases specified in the following point and in a situation where positive regulations so require.


Personal information will DEEPFITNESS d.o.o. used to send and distribute administrative and promotional e-mails, data analysis, credit card payment processing. DEEPFITNESS d.o.o. may share End User’s personal information with the Distributors of Goods for fulfillment of orders, delivery of parcels, sending of land mail and e-mail.


The End User has the ability to access and change personal information provided by DEEPFITNESS d.o.o. The End User may change any of their personal information by sending an email to In this e-mail, the End User should indicate his / her first and last name, address and e-mail address, and what information he / she wishes to complete.


As a condition of purchase DEEPFITNESS d.o.o. products and services, DEEPFITNESS d.o.o. request permission from the End User to send an Administrative and Promotional Email. If the End User wishes to receive e-mails at any time after registration, he / she may choose the option to cancel receiving e-mails by sending an e-mail to or by selecting the option to cancel the newsletter contained in each newsletter message.

Data Protection DEEPFITNESS d.o.o. takes it seriously and various precautions are taken to protect personal information. Unfortunately, no data transmission over the Internet or any wireless network can be 100% secure. As a consequence, although DEEPFITNESS d.o.o. enforces commercially reasonable data protection safeguards cannot guarantee the protection of any information transmitted to, or from the Website, and is not responsible for the actions of any third party who receives such information.


Minors under the age of 18 may not use the website without parental permission, and no part of this site is designed to attract anyone under the age of 18. 



DEEPFITNESS d.o.o. web reserves the right to change these Terms and undertakes to notify all registered users through the e-mail addresses they have entered at registration. If you do not agree with the above terms of use and do not wish to accept them, please contact us with your comments and do not use the Web Store services during this time.

Questions and Suggestions


Do you have any questions or suggestions please contact us at:



Electronic communication

By visiting the website, you communicate electronically. You hereby acknowledge that any agreements, notices, communications and other content provided to you electronically satisfy the legal framework as if they were made in writing.


Method of filing consumer complaints

Pursuant to the Consumer Protection Act, we inform consumers that they may submit a complaint about the quality of our services in writing to: DEEPFITNESS d.o.o. (, Antuna Branka Simica 18/1, 51000 Rijeka or e-mail address:


You will receive your reply to your objection in writing no later than 15 days after the objection is received.